Product & Service Policies
For patients who create a Wellevate account through their Hawthorn provider.
Free Standard Shipping (4-7 business days) is available on all orders of $49 or more. Please note that, depending on your address, delivery could be via UPS or USPS.
Cancellations: The authorization that was placed on your credit card when you submitted your order will be automatically released from your card. Orders must be cancelled before shipment. You are only charged for a back order item once it ships out, so if you cancel a back order prior to it being shipped you will not see any charge on your credit card statement.
Returns: We work hard to ensure that the products you order through Wellevate® are of the highest quality, occasionally an item may not meet your expectations. Most products are eligible for a return credit within 30 days; however, heat sensitive or perishable items are not eligible for return credit. Additionally, Wellevate® places a maximum $1,000 return limit on any order. To be credited for a return, please call Wellevate at 855-935-5382.